Your trust matters to us.

Last updated: 23 October 2026

1. Who We Are

We Belong is a community for Americans making Australia home, created to foster genuine friendships, professional connections, mutual support and a sense of belonging. For the purposes of this Privacy Policy, "We Belong", "we", "us" and "our" refer to the entity operating the We Belong website and community.

Website: https://webelong.au
Legal entity: Trueheart Agency Pty Ltd
Privacy enquiries: hello@webelong.au

2. Personal Information We Collect

The information we collect depends on how you interact with We Belong. This may include:

Information you provide to us

• Your name and email address.
• Your location in Australia and, where relevant, your previous location in the United States.
• Your professional background, industry, interests and areas of expertise.
• Information submitted through membership applications, contact forms and community participation.
• Your requests for introductions, advice, opportunities or assistance.
• Information you choose to share when registering for events or communicating with us.

Please avoid including sensitive personal information in your membership application or requests unless it is genuinely necessary.

Information collected through your use of our website

Depending on the website's configuration, we may collect technical information such as your IP address, browser type, device information, pages visited, referral sources and website usage data.

Information from third-party services

If you join our mailing list, register for an event or participate through a third-party platform, we may receive information from that service as permitted by its settings and applicable law.

3. How We Use Your Information

We may use your personal information to:

• Review and manage membership applications.
• Create and administer your membership.
• Connect members with relevant people, knowledge, resources and opportunities.
• Facilitate requests, introductions and community initiatives.
• Send membership updates, event invitations and relevant community communications.
• Respond to enquiries and provide support.
• Maintain the safety, integrity and proper functioning of the community.
• Operate, maintain and improve our website.
• Prevent spam, misuse, fraud and unauthorised access.
• Meet legal and regulatory obligations.

We will take reasonable steps to ensure that personal information is used for purposes that are consistent with the reason it was collected, or otherwise permitted by law.

4. Member Information and Community Sharing

We Belong is built on connection, but membership does not mean that all personal information you provide becomes publicly available.

We may share relevant information with other members when necessary to facilitate an introduction, respond to a request or support a community activity. For example, if you request an introduction to someone in a particular industry, we may share relevant details from your request with a suitable member to help facilitate that connection.

We aim to share only information reasonably necessary for the intended purpose.

We will not intentionally publish your private membership information publicly without an appropriate basis or your permission, unless disclosure is otherwise permitted or required by law.

Please remember that information you voluntarily share in a group, message, event or other community setting may be visible to other participants. We cannot guarantee that recipients will keep information confidential.

5. Requests and Introductions

Our community allows members to seek assistance from the collective experience, knowledge and networks of the community.

When submitting a request, please consider whether it contains personal, confidential or commercially sensitive information.

If you want us to share your request with other members, we may use the information you provide to identify potential connections and facilitate introductions. We will take reasonable steps to handle your request in accordance with your stated intentions and our privacy obligations.

We cannot control how another member uses information once it has been appropriately shared with them. Members are expected to respect the privacy and confidentiality of others.

6. When We Share Personal Information

We may disclose personal information to:

• Service providers that help us operate our website, manage memberships, send communications, organise events or maintain security.
• Third-party platforms you choose to use in connection with the community, including WhatsApp.
• Other members, where reasonably necessary to facilitate a connection or community activity.
• Professional advisers, regulators, law enforcement agencies or other parties where required or permitted by law.
• A successor organisation in connection with a proposed or completed business transfer, subject to applicable privacy requirements.

We do not sell personal information to third parties as a business practice.

Third-party providers operate under their own terms and privacy policies. We encourage you to review those policies before using their services.

7. Cloudflare and Other Technology Providers

Our website uses, or may use, Cloudflare services to support website delivery, security and performance.

Depending on the configuration of our website, Cloudflare and other technology providers may process technical information, website requests, security data or information submitted through website forms.

The specific services used, the information processed and any associated data storage arrangements depend on our website's implementation.

We will take reasonable steps to use reputable service providers and manage personal information in accordance with applicable privacy obligations.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools and similar technologies to support website functionality, understand visitor behaviour, improve performance and protect against malicious activity.

Some cookies may be necessary for the website to operate. Others may be used for analytics or optional functionality, depending on the tools we implement.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will seek appropriate consent for relevant cookies or tracking technologies.

9. Email Communications

We may send you administrative communications relating to your membership, important community updates, event information and other relevant announcements.

Where we send promotional or marketing communications, we will comply with applicable marketing and privacy laws. You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us.

Unsubscribing from marketing communications will not necessarily stop essential administrative messages relating to your membership.

10. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on our systems, these measures may include access controls, authentication, security monitoring and the use of reputable technology providers.

No website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we are committed to taking reasonable precautions.

11. Overseas Disclosure and Data Storage

Some of our technology providers may store or process information outside Australia.

Where this occurs, personal information may be subject to the laws of the relevant country. We will take reasonable steps to address applicable Australian privacy requirements concerning overseas disclosures.

Please contact us if you would like further information about the relevant providers and their data handling arrangements.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including administering membership, maintaining appropriate records, resolving disputes and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to any applicable retention requirements.

If you leave We Belong or request deletion of your information, we will assess your request and act in accordance with applicable law. Some information may need to be retained for legitimate administrative, legal or security purposes.

Information previously shared with other members or third-party platforms may not be capable of being fully retrieved or deleted by us.

13. Your Privacy Rights

Subject to applicable law, you may be entitled to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete or out-of-date information.
• Request deletion of personal information where appropriate.
• Withdraw consent where our processing relies on your consent.
• Make a complaint about how we have handled your personal information.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

You can email us at hello@webelong.au with a description of your concern. We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its applicable requirements.

Website: https://www.oaic.gov.au

15. Children's Privacy

We Belong is intended for adult members aged 18 and over. We do not knowingly collect personal information from individuals under 18 for membership purposes.

If we become aware that we have collected such information in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, practices or legal obligations.

The latest version will be published on our website with the updated date. Where required, we will take additional steps to notify affected members of material changes.

17. Contact Us

For questions, access or correction requests, or privacy complaints, please contact:

We Belong
Website: https://webelong.au
Email: hello@webelong.au
Operating entity: Trueheart Agency Pty Ltd

Your trust matters to us. We are committed to treating your information with care and helping make We Belong a community where people feel safe connecting, contributing and finding their place in Australia.